Privacy Policy

Introduction

This Privacy Policy describes how Heallingmind Retail Private Limited and its affiliates (collectively “Heallingmind Retail Private Limited”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://lashop.in/ (hereinafter referred to as the “Platform”).

Please note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you:

  • Use our Platform and services

  • Interact with us during the course of our relationship

  • Provide related information from time to time

Information we may collect includes (but is not limited to):

  • Personal information: Name, date of birth, address, phone number, email ID, and proof of identity/address.

  • Sensitive personal data (with consent): Bank account details, credit/debit card details, payment instrument information, or biometric data such as facial features/physiological information (if using certain features).

You have the option to not provide certain information by choosing not to use a particular service or feature on the Platform.

We may also track your behavior, preferences, and other information you choose to provide on the Platform. This data may be compiled and analyzed on an aggregated basis.

Additionally, we collect information related to your transactions on the Platform and on third-party business partner platforms. Where such third-party partners collect data directly, you will be governed by their privacy policies.

⚠ Important: If you receive a call or email claiming to be from Heallingmind Retail Private Limited asking for sensitive information like debit/credit card PIN, net-banking password, or mobile banking password, do not share such details. If you have already disclosed such information, report it immediately to the appropriate law enforcement agency.

Usage of Information

We use personal data to:

  • Provide the services you request

  • Assist sellers and business partners in fulfilling orders

  • Enhance customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about offers, products, services, and updates

  • Customize your experience

  • Detect and protect against fraud or illegal activity

  • Enforce our Terms and Conditions

  • Conduct research, analysis, and surveys

  • Other purposes disclosed to you at the time of data collection

Failure to provide necessary permissions or information may affect your access to certain products/services.

Sharing of Information

We may share your personal data:

  • Internally: Within our group entities and affiliates to provide services and products (these entities may market to you unless you opt out).

  • With third parties: Sellers, business partners, logistics providers, payment service providers, reward programs, and other partners, as needed to provide services, fulfill orders, comply with legal requirements, or prevent fraud.

  • With authorities: Government agencies or law enforcement when legally required or when disclosure is necessary to:

    • Respond to subpoenas, court orders, or legal process

    • Enforce our Terms of Use or Privacy Policy

    • Respond to claims of rights violations

    • Protect the rights, property, or safety of users or the public

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

Whenever you access your account information, we use secure servers and follow strict security guidelines.

However, please note that transmission of data over the Internet is not completely secure and is beyond our control. By using the Platform, you accept the security risks inherent in transmitting data online.

You are responsible for protecting the confidentiality of your login credentials and password.

Data Deletion and Retention

  • You may delete your account at any time by visiting your profile/settings on the Platform. Deleting your account will result in the loss of all associated information.

  • You may also contact us using the details provided below to request assistance with account deletion.

  • We may refuse or delay deletion if there are:

    • Pending grievances or claims

    • Pending shipments

    • Ongoing services or transactions

Data Retention Period

At, https://lashop.in/ we retain your personal data only for as long as necessary:

  • Active Accounts: Data is kept for the duration of your account activity.
  • Inactive Accounts: Data is retained for up to 1 year from the last activity, unless a longer period is legally required.
  • Legal/Tax Records: Certain information (e.g., invoices, transaction records) may be stored longer to comply with applicable laws.

After these periods, your data will be securely deleted or anonymized.

Your Rights

You may access, rectify, or update your personal data directly through the functionalities provided on the Platform.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.

You may withdraw your consent by writing to the Grievance Officer at the contact information below, mentioning “Withdrawal of Consent for Processing Personal Data” in the subject line.

Please note:

  • Withdrawal of consent will not apply retrospectively.

  • Certain services may no longer be available to you after withdrawal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Please check this page periodically for updates. Significant changes may be notified to you as required by law.

Grievance Officer

Name: Samir Ghoshal (DIN)
Company: Heallingmind Retail Private Limited
Address:
Ground Floor, 26/9 FL-C, Desh Bandhu Sarani,
Nalta NA, West Kamlapur,
Kolkata, North 24 Parganas,
West Bengal – 700028

Contact:
📞 +91 8016652794
📧 samir@lashop.in
🕒 Monday – Friday (9:00 AM – 6:00 PM)