Refund & Cancellation Policy

This Refund & Cancellation Policy explains how you can cancel an order or seek a refund for a product/service purchased through our Platform https://lashop.in (“Platform”).

1. Order Cancellation

  • Cancellations will only be considered if the request is made within 10 days of placing the order.

  • Cancellation requests may not be accepted if:

    • The order has already been communicated to the seller/merchant.

    • The seller/merchant has initiated the shipping process.

    • The product is already out for delivery.

In such cases, you may choose to reject the product at the doorstep.

2. Damaged or Defective Products

  • If you receive a damaged or defective product, please report it to our customer service team within 10 days of receipt.

  • The request will be entertained once the seller/merchant has checked and confirmed the issue.

  • If you feel the product received is not as shown on the website or does not meet your expectations, notify our customer service within 10 days of receiving the product.

  • Our customer service team will review your complaint and take an appropriate decision.

3. Manufacturer Warranty

  • For complaints regarding products that come with a manufacturer warranty, please refer the issue directly to the manufacturer.

4. Refund Timelines

  • Once your refund is approved by Heallingmind Retail Private Limited, it will be processed within 7–10 working days and credited to your original payment method.

Return Policy

At Heallingmind Retail Private Limited, we aim to make your shopping experience seamless and worry-free.

1. Return Eligibility

  • We accept returns within 10 days from the date of delivery.

  • Products must be:

    • Unused and in the same condition as received.

    • In their original packaging with all tags and labels intact.

    • Accompanied by the original invoice or proof of purchase.

2. Refunds & Exchanges

  • Refunds: Once the returned product is approved, the refund will be processed and credited within 5–7 working days.

  • Exchanges: Once approved, the exchanged product will be redelivered within 5–7 working days.

3. Damaged or Defective Products

  • For damaged or defective products, we offer a full refund or replacement.

  • Such issues must be reported within 10 days of delivery.

4. Important Notes

  • Products that are used, damaged due to misuse, or not in their original condition will not be eligible for return or refund.

  • Certain products may be non-returnable due to hygiene or safety reasons, and such information will be clearly mentioned at the time of purchase.