Return Policy

At Heallingmind Retail Private Limited, we want you to have a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, we offer Returns, Refunds, or Exchanges under the terms below:

1. Eligibility for Returns

  • Returns are accepted within 10 days from the date of delivery.

  • Returned products must be:

    • Unused and in the same condition as you received them.

    • In their original packaging with all tags and labels intact.

    • Accompanied by the original invoice or proof of purchase.

2. Refunds

  • Once your returned product is received and approved, the refund will be processed and credited within 5–7 working days to the original payment method.

3. Exchanges

  • Once your exchange request is approved, the replacement product will be redelivered within 5–7 working days.

4. Damaged or Defective Products

  • For products that are damaged or defective, we offer a full refund or replacement.

  • Such issues must be reported to our customer support team within 10 days of delivery.

5. Important Notes

  • Products that are used, damaged due to misuse, or not in their original condition will not be eligible for return, refund, or exchange.

  • Certain items may be non-returnable due to hygiene, safety, or legal reasons. This will be mentioned clearly at the time of purchase.